November 30, 2021
Empowering the assembly line
Toyota was already planning to deploy Microsoft Teams to connect its diverse lines of business and improve productivity, when the pandemic hit. A six-month launch plan was reduced to three weeks, connecting 40,000 people across the company and enabling a more efficient method for virtual troubleshooting of processes. Learn how Teams supports the company's culture and ideals.
How Starbucks is using AI to improve the customer experience
At Microsoft's Build conference, Starbucks showed how artificial intelligence is helping them better predict what customers may be in the mood for by considering such factors such as weather, location, and user preferences.
Breakthrough teamwork tools: 4 tips to identify what works for you
As a business leader, you need to make sure your organization provides collaboration tools that suit different personalities, skillsets, and needs. Individuality means that what works for one person or team may not work for another. You also need to accommodate the diverse workstyles of the multiple generations now in the workforce. This guide provides insights to succeed through communication, customization, integration and working in secure confidence. Subscribe here.
Emerging data trends in supply chain management
This infographic visually describes the findings from a 2019 report, "putting customers at the center of the OEM supply chain." Ninety-nine percent of OEMs believe that the digital transformation of their supply chain is important to meeting their organization's strategic objectives.
Transblue modernizes their business with Microsoft Teams & Microsoft 365
In this video, Transblue shares their modernization process from outdated paper processes to working in the cloud with up to date customer data with Microsoft 365.
November 29, 2021
Toyota Motor North America Migrates 40,000 to Microsoft Teams in Three Weeks
How does a company respond to the challenge of remote work when they are already managing a major digital transition? Toyota Motor North America (TMNA) made the decision to move their original Teams deployment schedule four months ahead, and as a result, thousands of TMNA employees migrated from Skype for Business to Teams over three weekends. Teams Only mode included a superior audio conferencing and calling experience, including Teams Phone for external calls. Employees appreciate the dynamic emergency calling feature. All meeting rooms are now Teams-ready.
Leveraging Tech to Improve Customer Experience: 11 Smart Techniques
The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals.
Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers' experience.
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